Articles
Cisco IT’s User Experience Playbook: Shared Goals and Accountability
When we talk about user experience (UX), we raise the importance of better UX design and a better user interface, along with the ability for us to make UX pervasive. What we’re really trying to establish, the bottom line, is a cultural change as to how we approach these priorities. How can we make p…
Cisco IT’s User Experience Playbook: Feedback Systems and Sentiment Analysis
For us to make user experience (UX) a pervasive, positive experience for users across the company, we need to put feedback systems and sentiment analysis in place. This process helps enable continuous improvement and in-the-moment feedback. That’s what Chapter 4 of our Cisco IT User Experience Playb…
Cisco IT Promotes STEM Initiatives
My previous blog about science, technology, engineering, and math (STEM) highlighted examples of how Cisco IT is supporting STEM initiatives through mentoring, IT training, and job programs with schools in local communities. Here I’d like to spotlight the Boys and Girls in Leadership and STEM progra…
Cisco IT’s User Experience Playbook: Content, Search, and Collaboration
Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear “I can’t find my stuff” again. …
Cisco IT Helps Groom Future STEM Talent
Fostering science, technology, engineering, and math (STEM) education is a business imperative for Cisco. STEM careers are an important element of Cisco IT, and factor significantly in growing our diverse pool of talent and maintaining competitive advantage. Cisco IT supports several company STEM in…
Cisco IT’s User Experience Playbook: Deliver a Consistent, Unified Experience
In my last blog, I introduced Cisco IT’s Playbook for Ensuring a Pervasive User Experience. We consider user experience (UX) a strategic priority that requires cultural change. The playbook is our guide for ensuring that this priority becomes part of our DNA. Each chapter of the playbook lays out wa…
Cisco IT’s Playbook for Ensuring a Pervasive User Experience
User experience (UX) is a strategic priority at Cisco IT. In fact, improving user experience is incorporated into our IT Vision, Strategy, and Execution statement. When we talk about user experience, we raise the importance of better UX design, a better user interface, and the ability to make it per…
IT Management Sessions Focus on Change and Opportunities at Cisco Live Latin America 2014
Many months of preparation preceded this great event, which was held in Cancun, Mexico, November 3rd through the 6th. In IT, we spend long hours of strategy and collaboration with Sales, Marketing, Services, consulting firms, and many other groups getting ready to produce a valuable experience and i…